This Privacy Policy explains how Floral Haven handles personal information in connection with its florist workshop website and local flower order services in Australia.
Floral Haven processes personal information to respond to contact form submissions, manage bouquet and local flower order enquiries, confirm service preferences, support website security, and complete technical delivery of the website. Information may also be used to maintain records connected with the handling of a request or transaction.
We may share personal information with service providers that assist with website operation, technical support, form handling, or related administrative functions. These recipients are expected to use the information only for the services they provide to Floral Haven and to handle it consistently with confidentiality obligations.
Personal information may be disclosed where required or authorised by law, including to comply with a legal obligation, respond to a lawful request, or protect the rights, property, or safety of Floral Haven, its customers, or others. Any such disclosure is limited to what is reasonably necessary in the circumstances.
Floral Haven may collect name, email address, phone number if provided, inquiry message, and service preferences when you use the contact form or otherwise communicate with us. We may also process server request metadata and browser and device information for security and technical delivery purposes.
Personal data is collected when you submit a bouquet request, confirm budget or colour preferences, ask about availability, arrange payment, or request studio pickup or local delivery. Technical data may be generated automatically when you access the website or submit a form.
Essential cookies support basic site operation, security, and form handling. Preference cookies may store privacy choices so the website can recognise them on later visits. Analytics and marketing cookies are not confirmed as active and are not described as in use in this policy.
The website uses cookies or similar technologies only for essential site operation and to remember privacy preferences. You may manage or block cookies through your browser settings, but some site functions may not operate correctly if essential cookies are disabled.
You may request access to personal information held about you and ask for correction where it is inaccurate, incomplete, or outdated. In some cases, legal or operational limits may apply to a request, including where retention is required by law or where disclosure would affect another person’s rights.
To make a privacy request, provide enough information to identify the relevant record and the nature of the request. We may ask for additional details before responding. If a request cannot be fully granted, we will explain the position in general terms where appropriate.
Personal data is kept only for as long as reasonably necessary to manage enquiries, complete service-related administration, maintain security, and meet legal or record-keeping obligations. When data is no longer required, it is deleted or de-identified in accordance with ordinary business practice and applicable law.
If this policy is updated, the revised version will be published on the website and will apply from the stated effective date. Where a change is material, Floral Haven may take reasonable steps to draw it to your attention through an appropriate website notice or other direct communication where available.
